We believe that we have a responsibility to you, our customer, to ensure that you enjoy your online gaming experience at VIP PowerLounge. Therefore, we are committed to promote responsible gaming and seek to provide a responsible gaming environment through compliance with the industry's best practices.
We aim at ensuring that everyone who gambles with us does it for the right reason - for entertainment. However, sometimes we find customers who display excessive gambling behavior and inability to control their gambling, and we strive to help them as much as we can.
Exclusion from Gaming
VIP PowerLounge' procedures ensure fulfilling requests of our customers who wish to temporarily suspend or permanently close their player accounts at any time.
We offer advice below to keep your playing habits in touch:
Gambling is for entertainment and not for making money. Most of the offered games have a so called "house-edge" which ensures that statistically seen we, as a game provider, can offer games in a manner which will not ruin our enterprise and which will not endanger the player payouts.
Avoid chasing losses. Everyone has a losing session (losing streak) once in a while. Do not move to a higher stakes table in hope of recouping money you lost at a lower stakes game. Keep in mind, that losing money is part of gambling.
Keep track of the time and amount of money you spend gambling.
Set a limit and do not play with money you cannot afford to lose. If you are risking your rent, car payment, tuition money, etc. - you must walk away.
Do not play when you’re tired, angry, depressed, drunk or otherwise not in a good shape. Successful playing requires discipline, concentration and endurance. If your mind is not fully in the game play, you should not play for real money.
Ensure that you acquire a solid knowledge about the games you are playing. Significant losses may be caused by lack of understanding the game rules and strategies. Knowledgeable and skilled players can reduce their losses to an amount which comes close to the house edge, which is normally tolerable in exchange for provided entertainment.
Also ask yourself the following questions:
Did you ever lose time from work or education due to gambling?
Has gambling ever made your personal life unhappy?
Did gambling affect your reputation?
Have you ever felt remorse after gambling?
Did you ever gamble to get money with which to pay debts or otherwise solve financial difficulties?
Did gambling cause a decrease in your ambition or efficiency?
After losing did you feel you must return as soon as possible and win back your losses?
After a win did you have a strong urge to return and win more?
Did you often gamble until your last euro was gone?
Did you ever borrow to finance your gambling?
Have you ever sold anything to finance gambling?
Were you reluctant to use "gambling money" for normal expenditures?
Did gambling make you careless of the welfare of yourself or your family?
Did you ever gamble longer than you had planned?
Have you ever gambled to escape worry or trouble?
Have you ever committed or considered committing an illegal act to finance gambling?
Did gambling cause you to have difficulty in sleeping?
Do arguments, disappointments or frustrations create within you an urge to gamble?
Did you ever have an urge to celebrate any good fortune by a few hours of gambling?
Have you ever considered self-destruction or suicide as a result of your gambling?
Most compulsive gamblers will answer "yes" to a number of the questions above. If you think gambling is becoming a problem for you, we encourage you to seek professional advice and help through the following links:
If you need more information sources please contact us at any time. We will support you in every way to ensure that your game play is fun and not causing any problems for you.
Underage Gambling and Age Verification
VIP PowerLounge does not allow anybody under the age of 18 to play on our sites. In order to prevent underage gaming, we require every new customer to agree to our Terms & Conditions and to confirm that s/he is of legal age to play online in their local jurisdiction. We are following the "know-your-customer" rules and require therefore all customers to provide their personal details during registration. We also pursue all reasonable measures to verify this information.
Furthermore, VIP PowerLounge seeks to ensure that its advertising, sponsorship and promotional activity is not directed towards minors.
Here are some easy steps to help you prevent minors from logging on and gambling without your knowledge:
Block gaming sites from under 18 year old persons by using child protection software in your computer environment.
Do not leave children unattended when you are using our gaming software.
Do not make your payment card or bank account details accessible to minors.
Do not leave the 'Save Password' option enabled on the gaming software login screen.
When you access the gaming sites from someone else’s computer (e.g. a friend's or family member’s), or log on from a remote location (a wireless café, airport, hotel, or other public places), please be mindful of any minors who may be near you while you are gambling.
Create separate user profiles for your children on your home computer(s), so that when they use the computer(s) they cannot access your gambling environment.
If you got aware of any minors registered with us, please contact us immediately with the relevant details, including the player's username on our sites. We will fully investigate any matters reported to us, and, if necessary, terminate the player’s account to prevent any further game play.